The Consumers are advised to approach the appropriate Officers of the Licensee for redressing their grievances initially. If the complaint is not rectified in time to their satisfaction they may approach the Consumer Grievance Redressal Forum (CGRF). The List of Members with phone number are furnished separately. The definition and meanings of the Terms such as Consumer, Complaint, Defects in Service, etc are furnished in the FAQ. The consumers are advised to understand these concepts before proceeding further. 
The procedure for making complaints to the CGRF is explained below.