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(Learn more about CGRF)

Addressing consumer grievances is the primary objective of TCED. By approaching the Consumer Grievance Redressal Forum (CGRF), the Electricity Consumers can resolve the disputes or grievances effectively. CGRF shall settle the disputes in accordance with the provisions of the Electricity Act 2003 and Electricity Supply Code issued by the Kerala State Electricity Regulatory Commission. These disputes resolution or grievance redressal mechanisms provide a 'fast-track route' for resolving the problems of the electricity consumers.

The Consumer Grievance Redressal Forums (CGRF) are 3 member statutory bodies and function as the consumer dispute resolution authority. The CGRF has one non-official member appointed by the State Electricity Regulatory Commission.

The electricity consumers of TCED can resolve their disputes and grievances by moving in 3 stages:

1. Make a complaint to the concerned officers of TCED and ask for a judicious decision

2. Make a complaint to the Consumer Grievance Redressal Forum (CGRF) and track status online within 60 working days.

3. Make an appeal representation to the State Electricity Ombudsman and present their case during the hearing

All of these steps are absolutely free. No stamp paper, no revenue stamp, etc. Advocates are not compulsory. KSE Board cannot move appeal/representation against the orders of CGRF to the Ombudsman. The Electricity Act 2003 as well as Regulations provide for appeals/representations against the orders of CGRF by the CONSUMERS only. The orders of the State Electricity Ombudsman shall be final. TCED has to comply with the orders of the Ombudsman.